Shipping Information and Return Policy

Shipping Information:

Orders are shipped by UPS, FedEx or by U.S. Postal Service, depending on item/s and shipping location. Please provide a street address for shipping, and NOT a P.O. Box for thr Gothic Closet line of products.

Because Alchemy Gothic items are shipped from England, the lowest shipping rate is $10.00.

The U.S. shipping rate is as follows:

$0 to $45 ..............$10.00 charge.
$46.01 to $65 ......... $12.50 charge.
$65.01 to $85 ......... $14.50 charge.
$85.01 to $105 .........$16.50 charge.
$105.01 or more ........$19.50 charge.

Orders are shipped usually within 1 to 2 days after payment is received -- however, allow approximately 2 weeks for delivery of jewelry, and allow 4-6 weeks for all other items. They are shipped from England, so take longer. The non-jewelry items cannot be shipped overseas. There will be additional shipping & handling fees for orders outside the U.S. on the jewelry items, so please check with us before ordering as to the accurate shipping charges.

Return Policy:

We accept returns for damaged or incorrect merchandise only. We will replace any merchandise that is received in damaged condition or as a result of a picking error. If you receive an order that is damaged in transit, you must contact us within three days of receipt. Save all cartons and packaging material in the event of inspection of damage is made by carrier.

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